Frequently asked questions

Traditional SEO tools measure classic blue-link rankings based on keyword positions. However, modern buyers increasingly ask complex questions directly inside ChatGPT, Google AI Overviews, Google AI Mode, Google Gemini, and Perplexity. Instead of clicking ten links, they read a single synthesized AI answer.

NexAEO is an end-to-end Answer Engine Optimization (AEO) and Generative Engine Optimization (GEO) platform. Rather than just showing you where you rank on a legacy search page, NexAEO gives you four integrated tools to discover what questions buyers ask AI (Prompt Research), measure brand mentions, source citations, and competitor share of voice across ChatGPT, Google AI Overviews, Google AI Mode, Google Gemini, and Perplexity (Generative Search Monitor), audit with live multi-engine runs and comprehensive data tabs that analyze citations, sentiment, and market share in real time, complete with a "View Answer" feature to inspect the full AI-generated responses (GEO Magic Tool), and create authoritative content engineered to win AI citations (GEO Content Studio).

Every NexAEO workspace is built around four specialized modules that cover the complete GEO lifecycle:

• 1. Generative Search Monitor: Tracks your target prompts across ChatGPT, Google AI Overviews, Google AI Mode, Google Gemini, and Perplexity. It measures brand mentions, source citations, and competitor share of voice over time.
• 2. GEO Magic Tool: Runs live multi-engine audits with comprehensive data tabs to analyze citations, sentiment, and market share in real time, complete with a "View Answer" feature to inspect the full AI-generated responses.
• 3. Prompt Research (Paid Plans Only): Helps you uncover the exact conversational queries, category comparisons, and persona-driven prompts your potential customers are typing into AI engines, complete with intent classification and funnel-stage mapping.
• 4. GEO Content Studio: An AI-search content engineering workspace. It turns your prompt and audit insights into structured briefs and full, citation-ready articles specifically formatted for generative search engines to ingest and reference.

Yes. NexAEO is built by agency founders and software architects who understand multi-brand workflows. Whether you are an in-house growth team managing multiple product lines or a digital marketing agency optimizing client brands for AI search, you can track distinct brand contexts, benchmark competitors per niche, run GEO Magic Tool audits on client URLs, and produce optimized deliverables in the GEO Content Studio.

You can start collecting AI visibility data and auditing pages within minutes of signing up. There is no complex enterprise onboarding gate: create your account, configure your brand and target prompts inside the Generative Search Monitor, or immediately run your first webpage analysis in the GEO Magic Tool and draft optimized copy in the GEO Content Studio.

No. NexAEO does not require any tracking pixel, JavaScript snippet, DNS record modification, or backend code changes on your website. Because Generative Search Monitor observes how public AI engines (ChatGPT, Google AI Overviews, Google AI Mode, Gemini, and Perplexity) respond to user prompts, and GEO Magic Tool analyzes your publicly accessible URLs, you can start immediately without waiting on engineering or IT approval.

When setting up your monitoring in Generative Search Monitor, we recommend tracking a balanced mix of four high-impact prompt types:

• Category Prompts: e.g., "best enterprise workflow automation platform" or "top AEO software for B2B brands". These test whether AI engines recommend your brand when a buyer searches by solution category without naming a company.
• Comparison Prompts: e.g., "YourBrand vs Competitor" or "best alternatives to Competitor". These reveal how AI positions your strengths, pricing, and use cases against direct rivals.
• Sentiment & Trust Prompts: e.g., "is YourBrand reliable for enterprise teams" or "YourBrand reviews and pros/cons". These monitor how AI summarizes your reputation.
• Persona & Use-Case Prompts: e.g., "best AI visibility tool for digital marketing agencies". Once you upgrade to a paid plan, our Prompt Research tool automates this discovery process by surfacing high-value conversational prompts tailored to your industry.

Yes. Inside Generative Search Monitor, you can define your primary brand domain along with your key competitors. Every time a monitored prompt is checked across our five AI engines, NexAEO automatically detects not only whether your brand was mentioned and cited, but also which competing brands were recommended in the same response and which third-party domains the AI used as sources.

For every tracked prompt across ChatGPT, Google AI Overviews, Google AI Mode, Google Gemini, and Perplexity, the Generative Search Monitor tracks high-level visibility performance without clutter:

• Brand Mentions: How frequently your brand or product name appears across AI responses.
• Source Citations & URLs: Which domains and specific URLs the AI engines cite as supporting sources.
• Competitor Share of Voice: How your brand mention and citation share stack up against rival brands for the same tracked queries.

(Note: The Generative Search Monitor is strictly a visibility, mention, citation, and share-of-voice tracker—it does not display raw AI answer text. To read the full AI-generated response text, use the GEO Magic Tool ).

The GEO Magic Tool is where you run live, deep-dive audits across our supported AI engines (ChatGPT, Google AI Overviews, Google AI Mode, Google Gemini, and Perplexity). Inside the GEO Magic Tool, you can:

• Dive deep into comprehensive data tabs to analyze citations, sentiment polarity, and market share in real time.
• Click "View Answer" on any analyzed engine result to open and inspect the complete, raw AI-generated response text, allowing you to see the exact phrasing and context in which your brand or competitors were mentioned.

On paid plans, Prompt Research and GEO Content Studio form a closed-loop execution engine:

• Step 1 (Prompt Research): Uncover high-intent conversational prompts in your niche, categorized by buyer intent (informational, commercial, transactional, navigational) and funnel stage (awareness, consideration, decision). Note: Prompt Research is available exclusively on paid subscriptions and is not accessible during the 7-day free trial.
• Step 2 (GEO Content Studio): Take the prompts where your brand is currently missing or underperforming and generate comprehensive, GEO-optimized content briefs and full articles engineered with clear citations, structured headings, and authoritative entity coverage.
• Step 3 (Generative Search Monitor): Track the target prompts over subsequent cycles to measure the lift in your brand mentions and citation share.

Each subscription tier provides a defined capacity for Generative Search Monitor prompts, GEO Magic Tool audits, Prompt Research queries, and GEO Content Studio generations.

• During the 7-day Free Trial, your workspace receives fixed starter allowances: 5 for Generative Search Monitor, 1 for GEO Magic Tool, 1 for GEO Content Studio, and 0 (no access) for Prompt Research.
• On an Active Paid Subscription, your plan allowances refresh each billing cycle. If your team needs to run extra GEO Magic Tool audits, generate more articles in GEO Content Studio, or expand monitoring mid-cycle, you can purchase Top-Up Credits, which are exclusively unlocked for active paid subscribers.

AI answers are heavily influenced by personalization when a user is logged into their personal account. If you manually test a prompt in your own ChatGPT or Google account, your prior chat history, saved memory, browsing history, and local device context will skew the answer—often making your own brand appear more prominent to you than it does to a real prospect.

NexAEO eliminates personalization bias by querying ChatGPT, Google AI Overviews, Google AI Mode, Google Gemini, and Perplexity using clean, isolated, neutral sessions scoped to your target region and language parameters. This ensures the answers captured in Generative Search Monitor reflect what an unbiased prospective customer actually sees.

Generative AI models are probabilistic (non-deterministic), meaning asking the exact same prompt twice in a row can produce slightly different phrasing or brand ordering. Relying on a single manual screenshot leads to false conclusions.

NexAEO solves this by tracking prompts systematically across multiple engines over time. Instead of treating a single run as absolute truth, the Generative Search Monitor aggregates brand mentions, citations, and competitor share of voice across your monitored prompt set, separating real visibility trends from single-run variance. Whenever you want to inspect the exact AI-generated response text behind a query, the GEO Magic Tool lets you run live audits, analyze its sentiment and market share tabs, and click "View Answer" to read the full response.

In classic organic search, Position #1 is a fixed slot on a page. Inside a generative AI response from ChatGPT, Gemini, or Perplexity, brands are woven into conversational paragraphs, comparison tables, or bulleted recommendations that shift dynamically. A rigid "Rank #1" number inside a chat response is statistically noisy and misleading.

NexAEO focuses on the metrics that actually drive revenue in generative search:

• Mention Rate: How consistently AI engines include your brand in the conversation.
• Citation Share: How frequently the AI engine links directly to your domain as an authoritative source.
• Sentiment Quality: How favorably the AI positions your product when comparing you against competitors.

• Brand Mentions: We match your configured brand name and domain variations across the full text of each captured AI response, accounting for capitalization and formatting differences.
• Sentiment Scoring: Our analysis pipeline evaluates the specific context surrounding your brand mention within the AI response—classifying whether the engine is recommending you positively, presenting a neutral/mixed comparison, or highlighting drawbacks.
• Citation Attribution: Every source URL cited by Google AI Overviews, Google AI Mode, Perplexity, Gemini, or ChatGPT Search is extracted, normalized to its canonical domain, and categorized so you can see whether your own website, a competitor's site, or a third-party publication is shaping the AI's answer.

NexAEO stores only the data required to operate your workspace and tools: your account profile (name, work email, authentication credentials), billing metadata (processed via Stripe), the brand domains, URLs, and prompts you configure in Generative Search Monitor and GEO Magic Tool, and the content briefs/drafts you create inside GEO Content Studio.

We do not ingest your internal CRM customer lists, private company financials, or end-user personal data. Our monitoring tools observe what public AI engines say about your brand and analyze the public URLs you submit.

No. Your tracked prompts, your GEO Magic Tool URL audits, your GEO Content Studio drafts, and your workspace analytics are strictly isolated to your account and are used solely to deliver the NexAEO service to you. We never use your proprietary data to train foundation models, and we never sell or share your workspace data with third parties or competing brands.

NexAEO is operated by NexAEO AvenzoCo LLC, a US registered company located at 1209 Mountain Road Pl Ne, Ste N, Albuquerque, NM 87110, United States.

• Encryption in Transit & at Rest: All traffic between your browser and NexAEO is encrypted in transit using modern HTTPS/TLS protocols. Database records, authentication tokens, and workspace data are stored on secure, enterprise-grade cloud infrastructure with strict row-level access controls and encryption at rest.
• PCI-Compliant Billing: We never store raw credit card numbers on our servers. All subscription billing and Top-Up Credit transactions are handled directly by Stripe, a PCI-DSS Level 1 certified payment processor.
• Authentication Security: We enforce secure password standards and support modern OAuth/token-based authentication to keep your workspace protected.

Because NexAEO only collects minimal B2B account information (your name, work email, and company billing details) rather than consumer personal data, our data-privacy footprint is clean and transparent. You can review our full legal commitments at /privacy (Privacy Policy) and /terms (Terms of Service).

If you decide to cancel your subscription, you retain access through the end of your paid billing period. You may request full account and workspace data deletion at any time by contacting our team at hello@nexaeo.com.

Yes. NexAEO offers a 7-day free trial so you can experience our platform and validate how it fits your workflow before committing to a paid plan. Because we do not issue refunds on paid subscriptions or credit purchases, we strongly recommend using the 7-day trial to evaluate the platform first.

What's in it: Your 7-day free trial includes a dedicated starter allocation across three of our four core tools:

• Generative Search Monitor: 5 allowances to track prompts and monitor how AI engines respond to queries in your space.
• GEO Magic Tool: 1 full allowance to run an in-depth technical and semantic Generative Engine Optimization audit on a target webpage.
• GEO Content Studio: 1 full allowance to generate a GEO-engineered content piece designed to earn AI citations and brand mentions.

What isn't:

• Prompt Research is locked during the trial: Full access to the Prompt Research tool unlocks exclusively when you upgrade to a paid subscription plan.
• No Top-Up Credits during the trial: Trial accounts cannot purchase or consume Top-Up Credits. Top-Up Credits are strictly reserved for workspaces with an active paid subscription.
• Strictly once per user: The 7-day free trial is limited to one per person/account. It is available on your first signup and cannot be activated a second time across additional accounts or workspaces.

NexAEO combines predictable recurring subscription plans with flexible Top-Up Credits for teams that need additional capacity during high-velocity campaigns.

• Subscription Packages: Your base subscription unlocks the full NexAEO suite—including Generative Search Monitor, GEO Magic Tool, Prompt Research, and GEO Content Studio—along with a recurring monthly or annual allowance of tool capacities across our five supported AI engines (ChatGPT, Google AI Overviews, Google AI Mode, Google Gemini, and Perplexity).
• Top-Up Credits (Active Paid Subscription Required): If you exhaust your plan's monthly allowance for audits, content studio generations, or monitoring checks before your next billing cycle, you can purchase Top-Up Credit packs directly from your billing settings.
• Strict Eligibility Rule for Credits: Purchasing and using Top-Up Credits is exclusively restricted to users who hold an active paid subscription. Free trial users cannot buy or use Top-Up Credits. Furthermore, if your paid subscription is canceled and expires, any remaining Top-Up Credits cannot be consumed until an active paid subscription is restored.

NexAEO is purpose-built around the five most influential generative search and answer engines used by modern consumers and B2B buyers:

• ChatGPT (OpenAI)
• Google AI Overviews
• Google AI Mode
• Google Gemini
• Perplexity

We focus our entire engineering and scraping infrastructure on these five core engines to deliver clean, reliable visibility tracking, citation attribution, and optimization signals without diluting your budget on legacy or low-impact surfaces.

You can manage your plan at any time from Workspace Settings → Billing & Subscription as the account or workspace Owner.

• Upgrading: Moving from a 7-day free trial to a paid subscription—or upgrading to a higher tier—takes effect immediately, unlocking Prompt Research, raising your tool allowances, and enabling access to Top-Up Credits.
• Downgrading or Canceling: You can downgrade or cancel directly in the self-serve billing portal with zero retention obstacles and no required phone or video calls. Cancellation stops future recurring charges while allowing you to keep access to your paid subscription features until the end of the billing period you have already paid for. Once a paid period ends without renewal, Top-Up Credit usage is automatically paused until a paid plan is active again.

All NexAEO subscription plans and Top-Up Credit packs are priced and billed exclusively in US Dollars (USD) via Stripe. If your payment card is denominated in another currency, your bank or card issuer handles the conversion automatically at checkout.

Listed prices exclude applicable sales tax or VAT. During checkout, our payment processor calculates any required tax based on your billing address and displays the exact total before you confirm payment. If you are purchasing on behalf of a company, you can enter your legal business name, billing address, and tax/VAT ID so that it appears properly on all downloadable invoices in your billing portal.

To restate our billing policy clearly: we do not offer refunds on subscription charges or Top-Up Credit purchases. Canceling prevents the next billing cycle from charging, and the 7-day free trial exists specifically so you can test NexAEO risk-free before upgrading.

Coming Soon. Both the NexAEO REST API (for custom BI pipelines, internal reporting dashboards, and automated workflows) and our MCP (Model Context Protocol) Server (for connecting NexAEO directly into AI coding and agent environments like Cursor, Claude Code, and VS Code) are currently in active development on our engineering roadmap.

They are marked as Coming Soon across the platform and are not yet available during the trial or on current plans. When released, they will allow paid workspaces to query Generative Search Monitor metrics, trigger GEO Magic Tool audits, and pull citation data programmatically.

Yes. Alongside the NexAEO SaaS platform, we operate NexAEO Ventures (/agency), a specialized digital transformation and growth engineering agency. Because we are the software architects behind NexAEO, our agency team executes technical work that traditional marketing agencies cannot:

• Done-For-You AI-SEO & Generative Engine Optimization (GEO): Full technical and semantic optimization to engineer your brand into ChatGPT, Google AI Overviews, Google AI Mode, Gemini, and Perplexity.
• Custom Marketing Automation: End-to-end workflow systems built on self-hosted n8n, Make.com, Supabase, and custom webhooks to connect your CRMs, databases, and lead pipelines.
• Meta Ads Management & Automated Lead Pipelines: High-converting Facebook and Instagram ad architectures wired directly into automated conversational and CRM pipelines.

We operate strictly via an asynchronous Direct Project Messaging workflow—no endless video consultations or sales calls. Visit /agency or go straight to /client-portal to submit your project scope and receive a tailored strategy and quote via direct message.

For product, billing, or account support, email us at hello@nexaeo.com or use the support options inside your workspace dashboard. For agency and custom automation inquiries, use our Direct Project Messaging portal at /client-portal.

If you have discovered a potential security vulnerability, please report it directly to our engineering team via hello@nexaeo.com with "SECURITY REPORT" in the subject line, including the affected URL or endpoint and steps to reproduce. We review all responsible disclosures promptly.